Important Contacts and Resources for OPS and Support Teams
Contact Information by Department:
Facilities and Maintenance
Use For: Issues related to repair, maintenance (R&M), warranty concerns, preventive maintenance, or any facility-related requests.
Preventive Maintenance: Schedule regular checks and maintenance to avoid unexpected equipment failures. Reach out to us for any preventive maintenance needs or to discuss a maintenance schedule for your location.
Submit Tickets: Submit a ticket through the R&M portal for prompt assistance. Tracking your request through the portal helps us resolve issues faster. Access the R&M portal here.
Technology and Systems
Use For: Any issues related to technology, including point-of-sale (POS) systems, network connectivity, hardware malfunctions, and software glitches.
First Step - Troubleshooting: Before submitting a ticket, use the QR code below to access a troubleshooting guide specific to Canada Five Guys. This guide will help you quickly solve common issues on your own.
Submit Tickets: If the issue persists after troubleshooting, submit a ticket through the corporate technology ticketing system for IT support. Submit a technology ticket here.
Payroll
Use For: Questions about payroll, discrepancies with pay, or assistance with payroll systems.
For Issues with Avanti or NetChex: If you experience issues with Avanti or NetChex (such as login problems or system errors), please submit a technology ticket, and our tech team will assist you. Submit a technology ticket here.
Avanti/NetChex Password Resets:
Avanti: Use the store roster report in Avanti to find the employee’s registered email, then select the “reset password” function in Avanti.
NetChex: Follow the same steps as for Avanti to reset passwords using the “reset password” function in NetChex.
Accounting
Use For: Questions about bills, invoices, vendor payments, or financial discrepancies.
Deposit Amounts and Bank Issues: If there are issues with deposit amounts, discrepancies with bank deposits, or any cash discrepancies, contact the Accounting team for assistance. Ensure you have all relevant details (e.g., deposit slips, transaction IDs) ready when you reach out.
Do you need more deposit bags, please reach out to cypress.accounting@cypressfivestar.com
Cash Discrepancies: Report any cash discrepancies immediately to ensure quick resolution. Keep a record of the daily cash count and any supporting documents to aid in the investigation.
Human Resources
Use For: Inquiries related to HR policies, personnel issues, or any HR-related concerns.
Benefits
Email: cypress.benefits@cypressfivestar.com
Use For: Questions about employee benefits, including health insurance, retirement plans, leave policies, and other benefits-related inquiries.
Important Note: Ensure you are aware of your benefits and how to access them. For detailed information or assistance, please email the Benefits team.
Occupational Health & Safety
Email: cypress.safetyfirst@cypressfivestar.com
Use For: Reporting any safety incidents, hazards, or concerns related to workplace health and safety.
Important Note: Safety is our top priority. Please report any unsafe conditions immediately to ensure a safe working environment for all.
FAQs:
Who should I contact for R&M or warranty issues?
Submit a ticket through the R&M portal to ensure your request is tracked and managed efficiently. If you need further assistance, email cypress.facilities@cypressfivestar.com. Find the portal link here.What should I do if I have a technology-related issue?
First, use the troubleshooting QR code provided above to solve common issues. If the problem persists, submit a ticket through the corporate technology ticketing system. Find the ticketing system link here.How do I resolve Avanti or NetChex login issues?
For password resets, use the store roster report in Avanti or NetChex to find the employee’s email, then use the “reset password” function. If you encounter other issues, submit a technology ticket. Submit a technology ticket here.How can I report payroll discrepancies or issues?
Email cypress.payroll@cypressfivestar.com for any payroll-related discrepancies. If the issue is related to Avanti or NetChex, submit a technology ticket. Submit a technology ticket here.What should I do if I have a problem with deposit amounts or cash discrepancies?
Contact cypress.accounting@cypressfivestar.com immediately with details of the issue. Be prepared to provide any relevant documentation, such as deposit slips or daily cash logs.Who should I contact for HR-related questions or clarifications?
Email Crystal.McElrea@cypressfivestar.com for any HR-related inquiries or issues.How do I learn more about my employee benefits?
For any questions or detailed information about your benefits, email cypress.benefits@cypressfivestar.com.How do I report a safety concern or incident?
Immediately report any safety concerns or incidents to cypress.safetyfirst@cypressfivestar.com to ensure a safe work environment.
Cyber Fraud Prevention:
What should I do if someone calls claiming to be a vendor asking for payment?
Immediately report the call through the Fraud ticketing system to investigate. Do not provide any personal or company information. If you receive a bill you think is legitimate, scan it and email it to cypress.accounting@cypressfivestar.com for verification.How should I handle suspicious emails asking for payments or sensitive information?
Do not respond to suspicious emails. Instead, forward them to the Technology team through the Fraud ticketing system. If in doubt, contact the Technology team for further guidance.What should I do if I notice unusual activity on my computer?
Disconnect from the network immediately and report the incident through the corporate technology ticketing system. Follow up with an email to systems&technology@cypressfivestar.com to ensure prompt action.How can I help prevent cyber fraud and protect company data?
Regularly update your passwords with complex combinations, stay vigilant against phishing attempts, and participate in cybersecurity training. Report any suspicious activity to the appropriate department immediately.